Privacy Policy
1. Who We Are
Carevia Transportation LLC, operating as TripXi, is a transportation company based in Albany, New York (348 Orange St #2, Albany, NY 12206). We provide premium rideshare and transportation services throughout the Capital Region. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the New York SHIELD Act and applicable federal law.
2. Information We Collect
When you use our website or book a ride, we may collect:
- Contact information: Full name, phone number, email address
- Location data: Pickup and destination addresses you provide
- Booking details: Date, time, service type, vehicle preference, number of passengers
- Device information: Browser type, IP address, pages visited (via standard server logs)
We do not collect, store, or have access to your credit card numbers, CVV codes, or full card data. All card processing is handled exclusively by Square Inc. — a PCI DSS Level 1 certified payment processor.
3. How We Use Your Information
- To confirm, schedule, and fulfill your transportation booking
- To contact you regarding your ride via phone, SMS, or WhatsApp
- To process payment through Square's secure platform
- To improve our service and respond to inquiries
- To comply with legal obligations under New York State law
We do not sell, rent, or share your personal information with third-party marketers.
4. How We Share Your Information
We share your information only when necessary:
- Your assigned driver: Name and pickup location to complete your ride
- Square Inc.: Payment processing (name and booking amount only)
- Legal authorities: If required by law, subpoena, or court order
5. Data Security — NY SHIELD Act Compliance
Carevia Transportation LLC implements reasonable administrative, technical, and physical safeguards to protect your private information, consistent with the requirements of the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act. These measures include:
- HTTPS encryption on all website communications
- Restricted access to personal data on a need-to-know basis
- Secure payment processing via Square (we never store card data)
- Regular review of our data practices
6. Data Retention
We retain booking records for up to 3 years for accounting, dispute resolution, and legal compliance purposes. You may request deletion of your personal data by contacting us at contact@tripxirides.com.
7. Your Rights
Under applicable law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of any marketing communications
To exercise any of these rights, contact us at contact@tripxirides.com or call (518) 880-7528.
8. Cookies
Our website uses minimal browser storage (localStorage/sessionStorage) to maintain your booking session during your visit. We do not use tracking cookies or third-party advertising cookies. Google Maps may set cookies if you use the fare calculator — governed by Google's Privacy Policy.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
Carevia Transportation LLC (TripXi)
348 Orange St #2, Albany, NY 12206
Email: contact@tripxirides.com
Phone: (518) 880-7528